Terms and Conditions of Sale

Captain Captastic (captaincaptastic.co.uk) is operated by Printem Printing & Embroidery Limited (company number 12644413; registered office Unit 11/12 Hall Farm, Sywell Aerodrome, Sywell, Northamptonshire, England NN6 0BN; VAT GB 508 4769 64 / 508476964). Captastic is a Printem Shopify shop for decorated headwear. These Terms and Conditions of Sale apply to orders placed on Captastic.

The seller is Printem Printing & Embroidery Limited. There is no separate Captastic legal entity.

Below you will find:

Printem’s Terms and Conditions of Sale Version 1.2 (effective 9 September 2026) in full (with Website / storefront wording that includes Captastic); and
a short Captastic Storefront Schedule of channel-only terms for orders on captaincaptastic.co.uk / captaincaptastic.myshopify.com.

Please read both carefully before you place an order. By placing an order, ticking an acceptance box on the Website, or otherwise instructing us to proceed, you agree to be bound by these terms.

Nothing in these terms affects a Consumer's statutory rights.

Printem Terms and Conditions of Sale (Version 1.2)

Printem Printing & Embroidery Limited

Terms and Conditions of Sale

Version 1.2 — effective 9 September 2026

These Conditions apply to every sale of Goods and every supply of Services by Printem Printing & Embroidery Limited, whether the order is placed through printem.co.uk, captaincaptastic.co.uk, by email, by telephone, in person, or by any other means.

Please read these Conditions carefully before you submit an order. They tell you who we are, how we will decorate and/or supply goods, how you and we may change or end the contract, what to do if there is a problem, and other important information.

If you are a Consumer, you have legal rights under the Consumer Rights Act 2015 and, for distance and off-premises contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Those rights are summarised in Condition 3 and Condition 17. Nothing in these Conditions excludes or limits those rights. In particular:

decorated, personalised or made-to-specification goods cannot be cancelled for change of mind once production has begun (see Condition 17);
that does not affect your right to a remedy if the goods or services are faulty, not as described, or not provided with reasonable care and skill;
you have a 30-day short-term right to reject faulty goods, including customised goods;
we do not charge a surcharge for paying by consumer debit or credit card.

If you are a Trade Customer, additional commercial terms apply, including quantity tolerance, a process-loss allowance on customer-supplied garments (with no liability for those garments), the Late Payment of Commercial Debts (Interest) Act 1998, no set-off, retention of title, and a general lien. Those terms do not apply to Consumers.

How these Conditions are organised


Conditions 1 to 25	Core conditions for every job, with a Trade / Consumer fork where the law or the commercial position differs
Schedule 1	Decoration methods (screen, DTG, DTF, vinyl and transfers, embroidery)
Schedule 2	Customer-supplied (free-issue) goods
Schedule 3	Relabel, rebrand, packing, fulfilment and white-label work
Appendix	Model cancellation form for Consumers, for use only where a cooling-off right applies

1. Interpretation

1.1 In these Conditions the following definitions apply:

Artwork means any design, logo, artwork, name list, photograph, stitch file, colourway, specification or other material supplied or approved by the Customer for use in the Services.

Business Day has the same meaning as Working Day.

Conditions means these terms and conditions, including the Schedules and the Appendix.

Consumer means an individual who is acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.

Contract means the contract between Printem and the Customer for the sale of Goods and/or the supply of Services, incorporating these Conditions, the Quotation (if any), the Order Confirmation, and any approved Proof.

Customer means the person, firm or company who purchases Goods and/or Services from Printem.

Customer-supplied Goods means garments, textiles or other items supplied by or on behalf of the Customer for Printem to decorate, finish, pack or otherwise process (also called free-issue or print-only goods).

Decorated Goods means Goods which have been, or are to be, printed, embroidered, badged, transferred, labelled, personalised or otherwise made to the Customer's specification.

Delivery means the Customer or its nominated agent taking physical possession of the Goods, or (where the Customer fails to take delivery) deemed delivery under Condition 13.

Delivery Point means the delivery address nominated by the Customer for despatch of the Goods.

End User means any person to whom a Trade Customer supplies, or intends to supply, goods that Printem has produced or processed, including the Trade Customer's own customer, staff, members or wearers.

Goods means any goods agreed in the Contract to be supplied by Printem, including undecorated garments, Decorated Goods, and (where the context requires) Customer-supplied Goods after processing.

Intermediates means all screens, films, separations, plates, embroidery disks, stitch files, punch files, RIP files, colourways, underbases, jigs, templates, plotter files, transfer media prepared by Printem, and any other items generated in the course of origination or manufacture.

Order Confirmation means Printem's written acceptance of the Customer's order (including by email).

Preliminary Work means all work carried out, whether experimentally or otherwise, at the Customer's request or as reasonably necessary to produce the Goods, including artwork checking, redrawing, colour separations, screen making, digitising, sampling, strike-offs, sew-outs and proofs.

Printem, we, us or our means Printem Printing & Embroidery Limited, a company incorporated and registered in England and Wales with company number 12644413, whose registered office is at Unit 11/12 Hall Farm, Sywell Aerodrome, Sywell, Northamptonshire, England NN6 0BN, VAT number GB 508 4769 64 (508476964).

Proof means any visual mock-up, virtual proof, strike-off, sew-out, sample impression or other approval issued by Printem for the Customer to check before production.

Quotation means a written quotation issued by Printem.

Services means decoration, origination, digitising, sampling, relabel, rebrand, packing, fulfilment and any other services supplied under the Contract.

Trade Customer means a Customer who is not a Consumer.

Website means printem.co.uk, captaincaptastic.co.uk, and any related Printem online ordering or artwork-upload facility, including the Shopify storefronts weareprintem.myshopify.com and captaincaptastic.myshopify.com.

Working Day means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

1.2 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time, and includes any subordinate legislation made under it.

1.3 Words in the singular include the plural and vice versa. A person includes a natural person, corporate or unincorporated body. A reference to writing or written includes email.

1.4 Condition headings do not affect interpretation. The Schedules and Appendix form part of these Conditions.

1.5 Any words following the terms including, include, in particular, for example or any similar expression are illustrative and do not limit the sense of the words preceding them.

1.6 A reference to production starting or production has begun means the earlier of Printem: (a) cutting, printing, embroidering, pressing, stitching, labelling or otherwise processing any garment or material for the order; (b) ordering or allocating non-returnable or special-order blanks, transfers or threads for the order; or (c) commencing chargeable origination after the Customer's approval (or waiver) of a Proof.

2. About us and contacting us

2.1 We are Printem Printing & Embroidery Limited (company number 12644413). Our registered office and usual place of business is Unit 11/12 Hall Farm, Sywell Aerodrome, Sywell, Northamptonshire, England NN6 0BN. Our VAT number is GB 508 4769 64 (508476964).

2.2 You can contact us:

by email: sales@printem.co.uk (orders, artwork and production) or accounts@printem.co.uk (invoices, credit and payment);
in writing to the registered office;
via the Website.

2.3 Printem does not offer customer collection from its premises. Finished orders are despatched by DPD (or another carrier Printem nominates) to a delivery address nominated by the Customer.

2.4 We may record or monitor telephone calls for training, quality and evidential purposes.

2.5 The language of the Contract is English. These Conditions are not filed with any public registrar.

3. Customer status: Trade Customers and Consumers

3.1 These Conditions are a single set of terms for both Trade Customers and Consumers. Where a Condition applies only to one category, it says so. If a Condition does not say so, it applies to every Customer.

3.2 The Customer must tell Printem, before the Contract is formed, whether the Customer is a Consumer or is buying in the course of a trade, business, craft or profession.

3.3 Without limitation:

a limited company, LLP, partnership or public authority is a Trade Customer;
a sole trader, club, charity, school or sports team buying wholly or mainly for its organisation is a Trade Customer;
an individual buying wholly or mainly for personal, domestic or family use (for example a parent ordering printed t-shirts for a birthday) is a Consumer, even if the order is large.

3.4 If the Customer holds itself out as a Trade Customer (including by applying for a credit account, using a company name, or stating a VAT number), Printem will treat the Customer as a Trade Customer. If that holding-out is incorrect, the Customer must tell Printem immediately. Statutory Consumer rights cannot be lost by an incorrect label where the Customer is in law a Consumer.

3.5 Credit accounts are available only to Trade Customers, at Printem's discretion.

3.6 Nothing in these Conditions affects a Consumer's statutory rights. In particular, Printem does not exclude or limit liability to a Consumer for:

goods that are not of satisfactory quality, not fit for a particular purpose made known to Printem, or not as described (Consumer Rights Act 2015, sections 9 to 11, 13 to 15 and 31);
services not performed with reasonable care and skill, within a reasonable time, or (where no price is agreed) at a reasonable price (sections 49 to 52);
goods not delivered as required by sections 28 and 29;
digital content rights in sections 34 to 37 and 41, where applicable;
death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability under the Consumer Protection Act 1987.

3.7 Unfair terms are not binding on a Consumer (Consumer Rights Act 2015, Part 2). If any term would, in relation to a Consumer, be unfair or of no effect, it shall have effect only to the extent permitted and shall not apply to that Consumer.

4. Application of these Conditions

4.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

4.2 No terms endorsed on, delivered with or contained in the Customer's purchase order, confirmation, specification or other document form part of the Contract merely because that document is referred to in the Contract. Any such terms are rejected.

4.3 These Conditions apply to all Printem sales and supplies. Any variation of these Conditions, and any representation about the Goods or Services, has no effect unless it is in writing and signed by a director of Printem. The Customer acknowledges that it has not relied on any statement, promise or representation which is not set out in the Contract. Nothing in this Condition excludes liability for fraud or fraudulent misrepresentation.

4.4 The Customer's use of the Website, submission of an order (online or offline), acceptance of a Quotation, approval of a Proof, or payment, constitutes an offer to buy on these Conditions, or (where Printem has already issued an Order Confirmation) acceptance of them. The Customer should print or save a copy of these Conditions.

4.5 If the Customer objects to these Conditions, the Customer must not place an order.

4.6 Printem may refuse or cancel any order (and refund any sum paid for work not then carried out) if the Artwork or proposed decoration is unlawful, defamatory, obscene, offensive, infringing, or reproduces a third-party brand without evidence of authority which Printem considers adequate, or if the goods or method are in Printem's reasonable opinion unsuitable, unmakeable or priced in error.

4.7 Printem may amend these Conditions from time to time. The version in force when the Contract is formed applies to that Contract. If a change is material, Printem will take reasonable steps to notify existing account customers (for example by email or a notice on the Website).

5. Quotations, orders and formation of the Contract

5.1 A Quotation is an invitation to treat, not an offer. Website prices, catalogues and price lists are likewise invitations to treat.

5.2 Unless withdrawn earlier or stated otherwise, a Quotation is open for acceptance for 14 days from its date. Prices may change after that period.

5.3 Each order, and each acceptance of a Quotation, is an offer by the Customer to buy the Goods and/or Services subject to these Conditions. The Customer is responsible for ensuring that the terms of the order and any specification (including quantities, sizes, colours, garments, methods, placements, name lists and delivery details) are complete and accurate.

5.4 No order is accepted, and no Contract is formed, until the earlier of: (a) Printem issuing an Order Confirmation; (b) Printem taking payment and commencing work; or (c) Printem beginning production. Printem may accept or reject any order at its discretion.

5.5 Verbal or telephone instructions are accepted at the Customer's risk. Printem may require written confirmation before starting work. The Customer should not rely on an unconfirmed verbal quotation.

5.6 Printem is not obliged to start production until it has received all of: (a) approved Artwork in a print-ready form, or an approved Proof; (b) payment in cleared funds, or confirmation that the order is within an approved credit limit; and (c) where relevant, receipt of suitable Customer-supplied Goods. Lead times run from the last of those events, not from the date of the purchase order.

5.7 Printem may, at its discretion, sell branded or private-label products only to authorised customers. Where it does so, the Trade Customer must not advertise, distribute or sell those products in any way that disparages or misrepresents the brand owner, or by any illegal or deceptive selling practice.

6. Description, specifications and images

6.1 The quantity, description and specification of the Goods and Services are as set out in Printem's Order Confirmation and, for Decorated Goods, in the approved Proof. Printem's records of the order shall be evidence of what was ordered unless the Customer proves otherwise.

6.2 Samples, drawings, descriptive matter, size charts, colour swatches, photographs and advertising issued by Printem, and any descriptions or illustrations on the Website or in catalogues, are issued only to give an approximate idea of the goods. They have no contractual force. Colour icons, grey marl, ash, denim, washed and vintage effects cannot be accurately displayed on screen. Catalogue or manufacturer colour and size data are the manufacturer's or brand's data, not a Printem warranty.

6.3 A sale in which a sample has been shown or inspected is not a sale by sample.

6.4 Dye lots, fabric lots and thread lots vary. Printem is not liable for commercial variation between lots, or between a repeat order and a previous order, provided the Goods remain of satisfactory quality.

6.5 The Customer should check size, style, fabric, specification and colour on receipt and, for any application process, by wearer trial on a sample before a bulk order. Undecorated Goods that have been worn, washed, printed, embroidered or otherwise processed cannot be returned except where a statutory right applies.

6.6 Stock is subject to availability. Blanks are sourced from third-party manufacturers and wholesalers. If a specified brand, colour or size cannot be obtained, Printem will not substitute a different brand, colour or size without the Customer's agreement, except for a like-for-like manufacturer shade within the manufacturer's published commercial tolerance. Printem will not swap garments silently.

7. Artwork, proofs and visual approval

7.1 The Customer is responsible for supplying complete, accurate, print-ready Artwork, and for checking spelling, name lists, numbers, dates, colours, sizes, quantities, placements and all other details.

7.2 Artwork must meet the file-format and technical requirements in Schedule 1 (or as stated on the current price list or Quotation). If Artwork is not print-ready, Printem may:

refuse it and pause the job until suitable Artwork is supplied;
delay the job, with lead time restarting when print-ready Artwork is received; and/or
carry out Preliminary Work to make it print-ready and charge a handling or origination fee, which is payable even if the job does not proceed.

7.3 Unless the Customer has, in writing, waived a Proof, Printem will issue a visual Proof (typically a digital mock-up) for approval. The Proof is the contractual specification for placement, size, content and colour call-out. Website images, previous jobs and manufacturer photographs are not the specification.

7.4 A Proof is not a colour-accurate contract proof, is not to scale, and does not reproduce fabric texture, stitch density, ink opacity or garment drape. Production colour and handle will differ from a screen, printout or photograph. Method-specific colour limits are in Schedule 1.

7.5 The Customer must check the Proof with care and approve it in writing (including by email or by an approval click). Approval is final. After approval, changes are a new instruction: they may be refused, and if accepted will be charged extra and will restart lead time.

7.6 Two sets of revisions to a Proof are included. Further revisions are chargeable at Printem's then-current rate (or as quoted).

7.7 If the Customer:

approves a Proof that contains an error (including spelling, a name list, a wrong colour call-out, a wrong size or a wrong placement); or
waives a Proof, instructs Printem to proceed without a Proof, or fails to respond to a Proof and later insists on production,

the Customer owns that error. Printem is not liable for it, and reprinting or recutting is chargeable. A Consumer's statutory rights for faults that are not the approved or waived error remain unaffected.

7.8 Printem may make reasonable technical adjustments for production (for example trapping, underbase, stitch reduction, pull compensation, or simplification of detail that will not hold in the chosen method) and will identify material adjustments on the Proof where practicable. Printem is not obliged to redesign Artwork.

7.9 Samples, strike-offs and sew-outs are chargeable. They are refundable against a following bulk order only if unused and if Printem agrees in writing. Printed or embroidered samples are not returnable.

7.10 Express or rush jobs, once paid and the Proof is approved (or waived), cannot ordinarily be changed or cancelled.

8. Intellectual property

8.1 The Customer warrants that it owns, or has a valid licence to use, all Artwork, names, logos, trade marks, photographs and other material it supplies or approves, and that Printem's use of them to perform the Contract will not infringe any intellectual property right, moral right, privacy or image right, or right in confidential information, and will not be defamatory, obscene, or otherwise unlawful.

8.2 The Customer grants Printem a non-exclusive, royalty-free licence (with the right to grant a sub-licence to subcontractors and outworkers solely for this purpose) to copy, reproduce, adapt for production, store and use the Artwork only to the extent needed to perform the Contract, including origination, manufacture, quality control and (where the Customer has bought fulfilment) packing and despatch. Printem claims no ownership of the Customer's underlying logo or brand.

8.3 Printem may refuse any job that in its reasonable opinion is illegal, offensive, defamatory, or infringes or is likely to infringe third-party rights, including unauthorised use of third-party brands, sports clubs, licensed characters or official marks. Printem may require written evidence of the rights-holder's consent before reproducing a third-party brand. Refusal under this Condition entitles the Customer to a refund of sums paid for work not then carried out, less Preliminary Work already done.

8.4 The Customer shall indemnify Printem and keep Printem indemnified against all liabilities, costs, expenses, damages and losses (including reasonable professional and legal costs) suffered or incurred by Printem arising out of or in connection with any actual or alleged breach of Condition 8.1, or any claim that the Artwork or the decorated goods infringe any third-party right or are defamatory or otherwise unlawful. The indemnity includes sums paid in settlement of a claim where Printem settles on legal advice. This Condition 8.4 survives termination.

8.5 All intellectual property in the Website, Printem's own designs, its Intermediates, and its working methods remains Printem's (or its licensors'). Nothing in the Contract assigns those rights to the Customer.

8.6 Marketing images of finished work. Unless the Customer has opted out in writing (an email to sales@printem.co.uk or accounts@printem.co.uk is enough), the Customer grants Printem a non-exclusive, royalty-free, worldwide licence to photograph Decorated Goods and other finished work produced under the Contract, and to use those images in Printem's marketing and promotional materials (including the Website, social media, email, print, brochures and case studies). The licence is limited to showing the finished decoration and garments as produced by Printem. It does not transfer ownership of the Customer's trade marks, logos or Artwork, and Printem will not extract Artwork for unrelated use. Printem will give credit and/or social tags to the Customer where reasonably practicable. An opt-out does not require Printem to recall materials already published in good faith, but Printem will not knowingly use new images of that Customer's work after the opt-out is received. This Condition does not authorise use of identifiable images of individuals without a separate lawful basis under data-protection law.

9. Origination and Intermediates

9.1 All Intermediates, and all intellectual property generated by Printem in origination or manufacture (including stitch files digitised by Printem, screen separations, RIP files and colourways), remain Printem's property unless the Customer has bought them out under a written agreement signed by a director of Printem.

9.2 Payment of a digitising, screen-setup, origination or artwork charge is a charge for work, not a purchase of the file, disk, screen or other Intermediate. Printem is not obliged to export, email or release digital origination files.

9.3 If the Customer wishes to buy out an Intermediate, Printem may quote a buy-out fee. Until that fee is paid and a director has confirmed the transfer in writing, the Intermediate remains Printem's.

9.4 Printem may store Artwork and Intermediates for 12 months after the last production date for that design. After that period Printem may destroy or delete them without notice unless the Customer has agreed a paid storage arrangement in writing. Printem does not warrant that stored files will be available for repeats; repeat orders may need origination to be recharged.

9.5 All Preliminary Work is chargeable, including where the job is later cancelled, suspended or not placed. Digitising, screen making and setup are always chargeable, including on cancellation.

10. Price, VAT, total payable and carriage

10.1 The price is as stated in the Quotation or Order Confirmation, or (if none) Printem's current price list at the time of order. Unless expressly stated as including VAT, prices are exclusive of VAT, which the Customer shall pay at the applicable rate.

10.2 Invitations to purchase (including Website checkout and Quotations intended for acceptance) will show the total price payable for the Goods and Services as specified, including VAT and all mandatory charges (such as unavoidable setup, origination or standard delivery for that method and order), or will show those charges clearly before the Customer commits. Optional extras — including timed or upgraded delivery, additional proof revisions, samples, relabel, person-pack, polybagging and paid storage — are shown separately and are payable only if selected or agreed. Printem does not drip-price unavoidable charges after a headline garment price.

10.3 Minimum order quantities and method bands are as published on the current price list or as stated on the Quotation. They are not fixed by these Conditions. Embroidery is charged in units of eight garments (or such other multiple as the current price list states). A part-run is charged as a full unit of eight unless the Quotation states otherwise.

10.4 A quoted minimum order value excludes screen setup, digitising and artwork charges unless the Quotation says they are included.

10.5 Printem may increase the price to reflect: (a) a request by the Customer to change the specification, quantity, method or delivery date; (b) delay caused by the Customer, including late Artwork, late approval, late Customer-supplied Goods, or inaccurate instructions; (c) an increase in the cost of materials, labour, carriage, energy, tax or duty, or a change in law, occurring after the Quotation and before despatch. If an increase under (c) exceeds 15% of the original price and the Goods have not yet been customised or put into production, a Consumer (and, unless the Goods have been customised, a Trade Customer) may cancel the affected order and receive a refund of sums paid for work not then carried out.

10.6 Carriage. Carriage is payable in addition as follows:

finished orders are always despatched to the Customer's nominated Delivery Point (or to an End User address where fulfilment is agreed under Schedule 3);
the current standard carriage charge is £11.00 plus VAT per 30 kg box, despatched by DPD as a pre-12 next Working Day service (service availability depending on destination);
Printem may change published carriage rates from time to time. The rate that applies to a Contract is the rate stated on the Quotation or the current price list at the time of order, not a historic rate;
timed, upgraded, same-day and Saturday services are extra and by arrangement;
international carriage is extra and by quotation;
Royal Mail second class (or an equivalent postal service) may be offered where Printem considers it suitable for the consignment. The applicable postal rate will be stated on the Quotation or at checkout; these Conditions do not fix a postal price.

10.7 Trade despatch is in plain cover unless the Customer requests otherwise. The Customer must supply a full delivery name, address, and a telephone number or email address. Printem may hold despatch until those details are complete. An order reference may appear on the label.

10.8 Printem does not add a surcharge for a Consumer paying by debit card, credit card or another non-commercial payment instrument. If a Trade Customer pays by commercial credit card, Printem may charge a fee not exceeding the cost to Printem of that payment method, if that fee is stated before the Trade Customer commits.

10.9 Prices are in pounds sterling. If Printem agrees to accept another currency, the sterling price is converted at Printem's bank's rate at the time of order unless otherwise agreed.

10.10 Delivery outside the United Kingdom, and deliveries to Northern Ireland that require additional customs, duty or Windsor Framework documentation, may attract extra cost. The Customer is the importer of record unless Printem agrees otherwise in writing, and is responsible for duties, taxes, licences and local law. A Trade Customer shall indemnify Printem against loss arising from incorrect onward-movement or customs declarations which the Trade Customer or its End User provides or fails to provide.

11. Payment

11.1 Unless the Customer has an approved credit account, the Customer must pay in full, in cleared funds, before production starts. Time of payment is of the essence for Trade Customers.

11.2 Credit is available only to Trade Customers, only if Printem has approved it in writing, and may be withdrawn at any time. In applying for credit the Trade Customer warrants that it is buying in the course of business and is not aware of circumstances meaning it cannot pay. Where credit is granted, invoices are due 30 days from the Delivery date (or deemed Delivery date) unless otherwise agreed in writing. Goods will not be despatched while the account is overdue or over limit. If credit is withdrawn, all invoices become immediately due.

11.3 No payment is received until Printem has cleared funds. Raising an invoice is not a condition of Printem's right to be paid.

11.4 All sums become immediately due on termination of the Contract.

11.5 Trade Customers — no set-off. A Trade Customer shall pay all sums in full without deduction, set-off, counterclaim, discount or abatement unless the Trade Customer has a valid court order requiring an equivalent amount to be paid by Printem.

11.6 Trade Customers — late payment. If a Trade Customer fails to pay any sum by the due date, Printem may claim statutory interest and fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England reference rate, plus compensation of £40, £70 or £100 per invoice according to value, and reasonable recovery costs), and/or any other substantial remedy available by law. Interest runs after as well as before judgment. This Condition does not apply to Consumers.

11.7 Consumers must pay the price when due under the Contract. Printem will not apply the Late Payment of Commercial Debts (Interest) Act 1998 to a Consumer.

11.8 Printem may allow a prompt-payment discount if agreed in writing. If payment is not made within the agreed prompt period, the full undiscounted amount is due.

11.9 Failed payments (including unpaid or represented cheques and failed electronic payments) may incur a reasonable administration charge, notified in advance or set out on the current price list.

11.10 Printem may set off any liability of the Customer against any liability of Printem to the Customer.

12. Production, lead times and Preliminary Work

12.1 Work is processed in a first-in, first-out queue from the last of: Artwork / Proof approval (or valid waiver); cleared payment or confirmed credit; and, where relevant, receipt of suitable stock or Customer-supplied Goods.

12.2 Customer-supplied Goods must arrive at Printem at least one full Working Day before the quoted lead time is due to start. Late inbound stock delays the queue position.

12.3 Indicative lead times to despatch, from the start of the queue position in Condition 12.1, are:

DTG, screen printing and embroidery: typically 5 to 7 Working Days;
vinyl, DTF, print-and-cut and similar transfers: typically 7 to 10 Working Days.

These are estimates, not guarantees. Time is not of the essence for delivery or completion unless Printem has expressly agreed a guaranteed date in writing as a main term of the Contract (for example a written "guaranteed despatch by" commitment). A marketing reference to a typical turnaround is not a guaranteed date.

12.4 Relabel, rebrand, person-pack, kitting and fulfilment add time and cost, which will be stated on the Quotation where known.

12.5 Printem may refuse a method, ink, thread or process on a given fabric or garment (including performance, coated, waterproof, laminated, high-visibility, stretch, delicate, pile or previously decorated goods) if in Printem's reasonable opinion the result will be unsatisfactory or the process may damage the item. Printem will say so and may suggest an alternative or a sample. If a Trade Customer, having been warned in writing, nevertheless instructs Printem in writing to proceed, the Trade Customer does so at its own risk in respect of the warned issue, and Printem has no quality liability for that issue. If a Consumer, having been warned, still wishes to proceed, Printem may refuse the order; if Printem agrees to proceed, the Consumer cannot later complain of the specific characteristic that was warned, but other Consumer statutory rights are unaffected.

12.6 If a job is cancelled, reduced or suspended before despatch, the Customer shall pay for all Preliminary Work, Intermediates, materials specially ordered, blanks purchased, and work already carried out, and (for a Trade Customer) any other costs reasonably incurred. Once production has begun, Decorated Goods cannot be cancelled for change of mind (see Condition 17). Digitising, screen and setup charges remain payable in full.

12.7 If a job is suspended for more than 30 days because of the Customer's act or omission, Printem may invoice work done and special materials, treat the Contract as cancelled for the balance, and apply Condition 12.6.

13. Delivery and risk

13.1 Printem does not offer collection. Goods are despatched by DPD (or another carrier Printem nominates) to the Delivery Point nominated by the Customer. The Customer must supply a full delivery name, address, and a telephone number or email address (Condition 10.7). Printem may hold despatch until those details are complete.

13.2 The Delivery Point is the address the Customer nominates. Changes of address after Order Confirmation may attract extra carriage. The Customer must provide complete and accurate delivery details as required by Condition 10.7.

13.3 Dates for despatch or delivery are estimates. Subject to Condition 12.3 (guaranteed dates) and to a Consumer's rights under the Consumer Rights Act 2015, time of delivery is not of the essence and cannot be made of the essence by notice. If no date is specified, Printem will deliver within a reasonable time.

13.4 Printem shall not be liable to a Trade Customer for delay in delivery (even if caused by Printem's negligence), nor may a Trade Customer terminate for delay, unless more than 180 days have passed from the estimated delivery date and the delay is not caused by the Customer or by a force majeure event. This Condition does not apply to Consumers, whose rights in respect of late delivery are as provided by the Consumer Rights Act 2015.

13.5 Risk. Risk in the Goods passes to the Customer on Delivery. For a Consumer, risk passes only when the Goods come into the physical possession of the Consumer or a person identified by the Consumer to take possession (Consumer Rights Act 2015, section 29). A named "safe place", porch, or instruction to leave the parcel if the Consumer is out is at the Consumer's risk once so left in accordance with that instruction. For a Trade Customer, if Goods are sent by post, Printem is not liable for non-delivery or late delivery unless Printem sent the Goods to an address other than the address the Trade Customer supplied.

13.6 If the Customer fails to take delivery when the Goods are ready, or Printem cannot deliver because the Customer has not provided instructions, documents or access: (a) risk passes to the Customer (except that a Consumer remains protected until the first unsuccessful delivery attempt that is the Consumer's fault); (b) the Goods are deemed delivered; and (c) Printem may store the Goods at the Customer's cost (including insurance) and, after 14 days, charge storage. After 30 days Printem may resell or dispose of the Goods. Bespoke or Decorated Goods may be unsaleable, in which case the Customer remains liable for the price.

13.7 The Customer shall provide, at its expense, adequate labour and equipment to unload at the Delivery Point.

13.8 Printem may deliver by instalments. Each instalment may be invoiced separately. A defect in one instalment does not entitle the Customer to cancel other instalments.

13.9 The quantity recorded by Printem on despatch is evidence of the quantity delivered unless the Customer provides conclusive contrary evidence (which, for a Trade Customer, shall not consist solely of a statement by the Customer's staff).

13.10 The Customer (or the person taking delivery) should inspect the Goods in the presence of the carrier where practicable, and should note any obvious damage or shortage on the carrier's device or delivery note. Signing "unchecked" or equivalent does not extend the Trade notification periods in Condition 16, but a Consumer should still notify Printem as soon as reasonably possible.

13.11 For deliveries outside the United Kingdom: the Customer must obtain import licences and comply with local law; large orders may need extra time or cost, which Printem will discuss where applicable; and Printem is not obliged to give notice under section 32(3) of the Sale of Goods Act 1979. Printem will not, as a matter of policy, deliver on behalf of a Customer to a third party situated outside the country in which the Customer is located, unless Printem agrees in writing.

13.12 Premium timed deliveries may arrive from 07:00. If no one is available, Condition 13.6 may apply.

14. Quantity

14.1 Trade Customers. Printem may deliver up to 5% more or less than the quantity ordered. The Trade Customer may not reject the Goods for a surplus or shortfall within that band, and shall pay for the actual quantity at the pro rata Contract rate. This reflects process loss, manufacturer packing and decoration spoilage.

14.2 Small branded runs may be quoted as an exact quantity. If the Quotation or Order Confirmation states that the quantity is exact, Condition 14.1 does not apply to that order.

14.3 Condition 14.1 does not apply to Consumers. A Consumer is entitled to the quantity contracted for, subject to Condition 16 in respect of genuine defects.

15. Title and lien

15.1 Title to the Goods shall not pass to the Customer until Printem has received in full, in cleared funds, all sums due in respect of: (a) the Goods; and (b) all other sums which are or become due to Printem from the Customer on any account (all-monies retention of title).

15.2 Branding, printing, embroidering, labelling, packing or incorporating the Goods with other property does not pass title and does not destroy Printem's title. Where Goods are mixed or attached to Customer-supplied Goods, Printem's title continues in the Printem-supplied portion and Printem has a lien over the mixed goods as provided in Condition 15.8.

15.3 Until title passes, the Customer shall: (a) hold the Goods as Printem's bailee; (b) store them separately and identifiably, at no cost to Printem; (c) not destroy, deface or obscure identifying marks or packaging; (d) keep them in satisfactory condition and insured for their full price against all risks; and (e) produce the insurance policy on request.

15.4 A Trade Customer who has bought the Goods for resale may sell them in the ordinary course of business before title passes. The proceeds of such a sale shall be held on trust for Printem to the extent of the unpaid price. Printem may, if the Trade Customer is insolvent, notify the Trade Customer's buyer that Printem claims the Goods or the proceeds.

15.5 The Customer's right to possession of the Goods ends immediately if the Customer becomes insolvent, is unable to pay its debts as they fall due, takes any step in connection with insolvency, or encumbers the Goods.

15.6 Printem may recover the price even if title has not passed. The Customer grants Printem, its agents and employees an irrevocable licence to enter any premises where the Goods are or may be stored in order to inspect them or, where the right to possession has ended, to recover them.

15.7 On termination of the Contract, Printem's rights under this Condition 15 remain in force.

15.8 General lien. Printem has a general and particular lien on all money and property of the Customer (including Customer-supplied Goods, finished Decorated Goods, Artwork and Intermediates in Printem's possession) for all sums due from the Customer on any account. If sums remain unpaid for 14 days after notice, Printem may sell the property as the Customer's agent and apply the proceeds towards the debt and the costs of sale, accounting for any surplus. This lien extends to free-issue garments.

15.9 There is no sale-or-return on Decorated Goods or on goods specially procured.

16. Quality, aftercare and complaints

16.1 Decoration warranty (Trade Customers). Printem warrants to Trade Customers that, for 12 months from Delivery, the decoration will: (a) correspond in all material respects with the approved Proof (subject to Schedule 1); (b) be performed with reasonable care and skill; and (c) be of satisfactory quality within the meaning of the Sale of Goods Act 1979. This warranty does not apply where Condition 16.8 applies, where the Customer declined a recommended sample, where the Customer insisted in writing after a warning under Condition 12.5, or to wear, fading, shrinkage or decoration failure caused by washing, drying, ironing or use otherwise than in accordance with the care label and Condition 16.4.

16.2 Garment blanks. Where Printem supplies a branded or blank garment, Printem is not the garment manufacturer. Printem will, on written request, endeavour (but is not obliged) to pass on the benefit of any manufacturer warranty Printem actually receives. Dye lot, shrinkage and manufacturer-specification issues are subject to the manufacturer's commercial tolerances. This Condition does not apply to the decoration, which Printem manufactures, and does not apply to Consumers, whose rights are against Printem under the Consumer Rights Act 2015 in respect of the goods as a whole.

16.3 Consumers. If you are a Consumer, Printem is under a legal duty to supply goods that are in conformity with the Contract and services performed with reasonable care and skill. Goods must be of satisfactory quality, fit for a particular purpose made known to Printem, and as described. You have a short-term right to reject faulty goods within 30 days of Delivery, including customised goods. After 30 days, you are entitled in the first instance to repair or replacement, and then to a price reduction or a final right to reject, in accordance with the Consumer Rights Act 2015. Those rights are not excluded by the personalisation exception in Condition 17.

16.4 Aftercare. The Customer (and a Trade Customer shall procure that any End User) must follow the garment care label and any aftercare instructions Printem supplies. As a general guide, decorated garments should be washed inside-out at no more than 40°C, not tumble-dried unless the care label permits, not ironed over the decoration, and not dry-cleaned unless specified. Mixed-fibre and speciality inks (including puff, metallic, reflective and discharge) may need stricter care. Failure to follow care instructions voids the Trade warranty in Condition 16.1 and, for a Consumer, will be taken into account in assessing whether goods have been misused.

16.5 Notification — Trade Customers. A Trade Customer must give written notice to Printem, with photographs of the issue and of the labels, and must not wash, wear, cut out labels, issue, distribute or otherwise put the Goods into use before Printem has had a reasonable opportunity to inspect:

for transit damage, shortage or mis-delivery: within 3 Working Days of Delivery;
for non-delivery: within 7 days of the date the Goods would in the ordinary course have been received;
for decoration defects and other quality issues not reasonably apparent on inspection: within 14 days of Delivery (or, if hidden, within 14 days of discovery, and in any event within the warranty period in Condition 16.1).

If the Trade Customer does not notify in time, or washes, issues or uses the Goods before inspection, the Trade Customer is deemed to have accepted them and Printem has no liability for that issue, except for latent defects that could not reasonably have been discovered.

16.6 Notification — Consumers. A Consumer should notify Printem as soon as reasonably possible, and in any event within the periods allowed by the Consumer Rights Act 2015. A Consumer is asked, as a practical matter, to supply photographs and not to wash, wear or give away the goods before Printem can consider a repair or replacement; a failure to do so does not by itself extinguish statutory rights, but may affect the remedies reasonably available (for example if the goods can no longer be inspected or repaired). Printem will not apply a 12-hour, 48-hour or similar short bar against a Consumer.

16.7 Remedies. Subject to Condition 18, if Goods or Services breach Condition 16.1 or, for a Consumer, are not in conformity with the Contract, Printem will, at its option (or, for a Consumer, in the order the Consumer Rights Act 2015 requires): repair or reprint the defective portion; replace it; or credit or refund the price of the defective portion. Defective Goods must be returned for inspection if Printem so requests. If a Trade Customer has the work re-done by a third party without first giving Printem a reasonable opportunity to remedy, the Trade Customer loses the contractual remedy for that issue.

16.8 Printem is not liable for a quality claim to the extent that: (a) the Customer makes further use of the Goods after giving notice, other than as reasonably necessary to preserve them; (b) the defect arises from the Customer's specification, approved Proof, or waived Proof; (c) the Customer failed to follow storage, care or aftercare instructions; (d) the Customer altered or repaired the Goods without consent; or (e) the Customer caused the problem.

16.9 Printem recommends that all goods are checked for suitability for the intended decoration and for wearer trials before bulk production. Any alteration to undecorated goods by the Customer makes them unreturnable except where a statutory right applies.

17. Cancellation and returns

17.1 No change of mind on Decorated Goods. Decorated Goods, personalised goods, and goods made to the Customer's specifications are made for that Customer and cannot ordinarily be resold. Except as set out in this Condition 17, the Customer has no right to cancel, return or refuse them for change of mind, wrong size chosen by the Customer, or because the Customer no longer wants them.

17.2 Consumers — cooling-off for unmodified standard goods bought at a distance or off-premises. If you are a Consumer and you buy unmodified, standard-range, undecorated goods at a distance (including via the Website or email) or off-premises, you have 14 days from the day you (or someone you nominate) receive the goods to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email sales@printem.co.uk or use the model form in the Appendix. You must return the goods without undue delay and in any event within 14 days of telling us, at your cost (unless we delivered them in error or they are faulty). We will refund the price and standard delivery (not any upgraded delivery you chose) within 14 days of receiving the goods back or evidence of return, using the same payment method, once we have checked the goods. We may deduct if the goods are diminished in value by handling beyond what is necessary to establish their nature, characteristics and functioning. If we failed to supply the mandatory cancellation information, the cancellation period is extended as the Regulations provide (up to 12 months).

17.3 Consumers — personalised and made-to-specification goods (CCR 2013 regulation 28(1)(b)). You are told before you order that the 14-day cooling-off right does not apply to goods made to your specifications or clearly personalised, once production has begun. That includes printing, embroidery, transfers, badges, names, numbers, logos, made-to-order size runs, and relabel or rebrand work. Choosing a colour or size from a standard undecorated range is not, by itself, personalisation. If production has not yet begun, you may cancel as if Condition 17.2 applied, but you must pay for Preliminary Work already carried out.

17.4 Consumers — quality rights preserved. Condition 17.3 is about change of mind only. It does not affect your rights under the Consumer Rights Act 2015 if the goods are faulty, not as described, or not fit for a particular purpose made known to us, or if services are not performed with reasonable care and skill. The 30-day short-term right to reject for fault applies to customised goods.

17.5 Consumers — hygiene. If Printem supplies sealed goods which are not suitable for return for hygiene reasons (for example certain underwear or similar), the cooling-off right is lost if the seal is broken after Delivery (CCR 2013 regulation 28(3)(a)), except where the goods are faulty.

17.6 Trade Customers — commercial returns of unused undecorated core stock. All Trade sales are otherwise final. Printem may, on a case-by-case basis and without obligation, accept a return of unused, unworn, unopened, undecorated core-stock garments if:

the Trade Customer supplies the invoice and despatch details and obtains a returns authorisation number (RAN) from Printem before sending anything back;
the goods are returned in original packaging with original documentation, in a condition suitable for resale, within 28 days of Delivery;
the Trade Customer pays a restocking charge of 20% of the price of the returned goods (or such other rate as Printem quotes when issuing the RAN);
the Trade Customer pays return carriage to Printem.

Printem may refuse any return it considers unsuitable for resale. Decorated Goods, samples, sale goods, discontinued lines, seasonal lines, special-order colours or sizes, and goods not carried as core stock are not eligible.

17.7 Trade cancellation before production. A Trade Customer may ask to cancel before production has begun. Printem may accept or refuse. If accepted, the Trade Customer shall pay all Preliminary Work, origination, screens, digitising, blanks ordered, and other costs incurred. Express jobs may be 100% chargeable once stock is ordered.

17.8 If Goods are returned because the Customer supplied an incorrect address or similar default, the Customer shall pay a reasonable administration and carriage charge in addition to any restocking charge.

17.9 Returned Goods must not be sent without a RAN. Unauthorised returns may be refused or held pending instructions, at the Customer's risk and cost.

18. Limitation of liability

18.1 This Condition 18 sets out Printem's entire financial liability (including liability for employees, agents and subcontractors) to the Customer in respect of: (a) any breach of the Contract; (b) any use or resale of the Goods; (c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract; and (d) any other matter arising out of the sale or prospective sale of the Goods or supply of the Services.

18.2 What Printem does not exclude. Nothing in these Conditions excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) liability under section 2(3) of the Consumer Protection Act 1987; (d) any matter which it would be illegal to exclude or limit; (e) for a Consumer, any liability that cannot be excluded under the Consumer Rights Act 2015; or (f) for a Trade Customer, the implied term as to title in section 12 of the Sale of Goods Act 1979.

18.3 Trade Customers — implied terms. Subject to Condition 18.2, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from Contracts with Trade Customers, except that the warranty in Condition 16.1 is given in place of the implied terms in sections 13 to 15 of the Sale of Goods Act 1979 so far as they concern decoration. Printem does not exclude those implied terms to the extent such exclusion would be unreasonable under the Unfair Contract Terms Act 1977.

18.4 Trade Customers — cap. Subject to Conditions 18.2 and 18.3, Printem's total liability to a Trade Customer in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise arising in connection with the Contract shall be limited, at Printem's election, to: (a) repairing or replacing the Goods (or the appropriate part), the Trade Customer returning them at its expense if Printem so requests; or (b) the price paid for the Goods and Services under the Contract giving rise to the claim. For Trade Customer-supplied Goods, see Schedule 2 (Printem has no liability for loss of or damage to those goods).

18.5 Trade Customers — consequential loss. Subject to Condition 18.2, Printem shall not be liable to a Trade Customer for pure economic loss, loss of profit, loss of business, depletion of goodwill, loss of a contract, event, season or campaign, or any indirect or consequential loss, in each case whether direct or indirect, howsoever caused.

18.6 Consumers. Subject to Condition 18.2, Printem is not liable to a Consumer for business losses (that is, loss incurred in the course of a business). Printem's liability for foreseeable loss caused by Printem's breach or negligence is not otherwise excluded. Loss is foreseeable if it is obvious or if it was contemplated by both parties at formation.

18.7 Printem's liability is in relation to the Goods and Services themselves. If the Customer applies the Goods to, or uses them with, other products, Printem has no liability to a Trade Customer for loss or damage to those other products except to the extent caused by Printem's negligence and subject to this Condition 18.

18.8 The price charged reflects the allocation of risk in these Conditions. A Customer who wants Printem to accept a higher cap may ask Printem to quote for that, which may be at a higher price.

18.9 This Condition 18 survives termination.

19. Force majeure and change in law

19.1 Printem may defer delivery, cancel the Contract or reduce the volume ordered, without liability, if prevented or delayed by circumstances beyond its reasonable control, including: acts of God; governmental action, sanctions or change of law; war, terrorism, riot or civil commotion; fire, explosion, flood or adverse weather; epidemic or pandemic; lock-outs, strikes or labour disputes (whether or not relating to either party's workforce); failure of a utility, internet or hosting provider; restraints or delays affecting carriers; inability or delay in obtaining adequate or suitable materials, garments, inks or threads; unsuitability of the Customer's Artwork or Customer-supplied Goods; and non-performance by a supplier or subcontractor.

19.2 If the event continues for more than 26 weeks, either party may terminate the Contract by written notice. The Customer shall pay for work done, Intermediates produced and special materials obtained up to termination.

19.3 If a change in law, regulation, tax, duty, customs, licensing, labelling or trade arrangements (including arrangements affecting Great Britain, Northern Ireland or international carriage) materially increases Printem's cost of performing the Contract or makes performance illegal or impracticable, Printem may, by written notice, adjust the price or specification to the extent reasonably required, or terminate the affected part of the Contract. If an adjustment would increase the price by more than 15% and production has not begun, the Customer may cancel the affected order and receive a refund of sums paid for work not then carried out. This Condition replaces any Brexit-specific term.

20. Termination

20.1 Printem may terminate the Contract immediately if the Customer: (a) breaches any term and (if remediable) fails to remedy it within 7 days of notice; (b) becomes, or in Printem's reasonable opinion is likely to become, insolvent, or is unable to pay its debts as they fall due; or (c) exceeds a credit limit or fails to pay any sum when due.

20.2 On termination by Printem: (a) all sums due from the Customer, including sums on credit, become immediately payable; and (b) Printem is discharged from any obligation to supply Goods not then delivered.

20.3 Termination does not affect accrued rights. Conditions which expressly or by implication survive (including Conditions 8, 9, 15, 16, 18, 21, 22 and 25) continue in force.

21. Confidentiality

21.1 Each party shall keep confidential the other party's confidential information received in connection with the Contract, including unreleased Artwork, pricing and End User lists, and shall use it only to perform the Contract.

21.2 This Condition does not apply to information that is public (other than by breach), independently developed, or required to be disclosed by law. A party may disclose confidential information to its officers, employees, subcontractors and professional advisers who need to know it, provided they are bound by equivalent obligations.

21.3 Printem may disclose a Trade Customer's details to a credit-reference agency for the purpose of assessing or recovering credit, as described in Printem's privacy notice.

22. Data protection

22.1 Each party shall comply with UK GDPR and the Data Protection Act 2018 in connection with the Contract. Printem's privacy notice is at printem.co.uk/privacy. These Conditions are not a privacy notice.

22.2 Where a Trade Customer provides End User names, addresses or other personal data for fulfilment, the Trade Customer is the controller and Printem is the processor (or sub-processor) of that data. The Trade Customer warrants that it has a lawful basis and all notices and consents needed to provide the data to Printem. Printem shall process that data only on the Trade Customer's documented instructions (including these Conditions and the order) to pack and deliver, shall implement appropriate technical and organisational measures, shall not appoint a sub-processor other than carriers and usual outworkers without informing the Trade Customer, shall assist with reasonable data-subject and breach requests, and shall delete or return the data after the job unless law requires storage. A written data-processing agreement is available on request for Trade Customers who need one.

22.3 These Conditions do not waive data-subject rights.

23. Assignment and subcontracting

23.1 Printem may assign, charge, subcontract or otherwise deal with the Contract or any part of it. Printem remains responsible to the Customer for the work of its subcontractors.

23.2 The Customer may not assign or deal with the Contract without Printem's prior written consent.

24. Website use

24.1 This Condition 24 applies to use of the Website, whether or not the user places an order. Offline orders are also bound by Conditions 1 to 23 and the Schedules.

24.2 Printem is the owner or licensee of the intellectual property in the Website and the material published on it. The Customer is granted a limited right to access the Website and to use material only as authorised. The Customer must not copy, scrape, download, transmit or exploit Website material for commercial purposes without Printem's written consent, except for the Customer's own purchasing.

24.3 The Customer must not:

use the Website for any unlawful, fraudulent or harmful purpose, or in any way that impairs its performance, corrupts its content, or compromises its security;
attempt to gain access to secured areas or sensitive information;
copy, store, host, transmit or distribute malware, spyware, viruses, Trojan horses, worms, keystroke loggers, rootkits or similar;
conduct systematic or automated data collection (including scraping, mining, harvesting or probing) without Printem's express written consent;
send unsolicited commercial communications via the Website.

24.4 Misuse may result in civil and/or criminal liability. The user shall be responsible for claims, losses and reasonable legal costs incurred by Printem arising from that user's breach of this Condition 24.

24.5 Printem may modify or withdraw any part of the Website without liability.

24.6 Website content is for general information and ordering. It is not professional advice. Printem does not warrant that the Website is free of errors or interruptions.

25. General

25.1 Each right or remedy of Printem is without prejudice to any other right or remedy.

25.2 If any provision of the Contract is found to be illegal, invalid, void or unenforceable, it shall be deemed severed to that extent, and the remaining provisions shall continue in full force.

25.3 Failure or delay in enforcing any provision is not a waiver. A waiver of a breach is not a waiver of any subsequent breach.

25.4 Entire agreement. The Contract constitutes the entire agreement between the parties and supersedes all previous agreements and representations relating to its subject matter. Each party agrees that it has not relied on any statement not set out in the Contract. The only remedy for a statement in the Contract is for breach of contract. Nothing in this Condition excludes liability for fraud or fraudulent misrepresentation.

25.5 Third-party rights. A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it. This does not affect a Consumer who is the Customer. End Users of a Trade Customer have no rights against Printem under the Contract.

25.6 Notices. Notices under the Contract must be in writing, in English, and delivered by hand, pre-paid post or email to the registered office or to sales@printem.co.uk / accounts@printem.co.uk (as appropriate), or to the Customer's address or email last notified to Printem. Email is deemed received on the next Working Day after sending unless a delivery-failure notice is received. Post is deemed received on the second Working Day after posting.

25.7 Bribery. Each party shall comply with the Bribery Act 2010 in connection with the Contract.

25.8 Governing law and jurisdiction. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes), shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that: (a) if the Customer is a Consumer resident in Scotland, the Customer may bring proceedings in Scotland; (b) if the Customer is a Consumer resident in Northern Ireland, the Customer may bring proceedings in Northern Ireland. Trade Customers submit to the exclusive jurisdiction of the courts of England and Wales.

25.9 Nothing in the Contract creates a partnership, joint venture or agency.

Schedule 1 — Decoration methods

This Schedule forms part of the Conditions. Indicative maximum decoration sizes are as published on the current price list or Quotation. The figures below are typical working maxima and may be varied for a particular garment or machine.

S1.1 Common rules for all methods

S1.1.1 Printem will decorate using the method specified on the Quotation or Order Confirmation. If no method is specified, Printem may recommend a method. Printem will not change method without agreement, except that a technical equivalent (for example a comparable transfer family) may be used if the specified method cannot reasonably be performed on the garment, and Printem has told the Customer.

S1.1.2 Placement tolerance. Unless the Quotation states a tighter tolerance, decoration may vary by up to 10 mm (1 cm) from the approved Proof in any direction, and in size by a commercially reasonable amount arising from fabric stretch, hoop movement, platen alignment or make-ready. Variation within that tolerance is not a defect.

S1.1.3 Fine detail, small text, hairline strokes, photographic noise, gradients and metallics may be lost, simplified or approximated. The Proof, not the original file, is the specification once approved.

S1.1.4 Heat, pressure and needle action can affect performance fabrics, coatings, waterproofing, high-visibility finishes, laminates, puff prints, waterproof zips and similar. Shine marks, hoop marks, needle holes and slight scorch on heat-sensitive fabrics may occur. See Condition 12.5 and Schedule 2.

S1.1.5 Non-print-ready files may be refused, delayed or made ready at a charge (Condition 7.2). If the Customer instructs Printem to print a non-print-ready file "as is", the Customer has no reprint right for quality issues caused by the file.

S1.2 Screen printing

S1.2.1 Artwork: vectored EPS (or another vector format Printem accepts), set to print size, each colour on a separate layer, minimum 300 dpi for any included raster elements.

S1.2.2 Colour: a close commercial match to a coated Pantone reference is aimed at if the Customer supplies a Pantone reference with every order. Exact match is not guaranteed. Specialist inks (including puff, discharge, metallic, reflective, glow and fluorescent) are excepted from any close-match commitment. CMYK / simulated-process work will vary between impressions.

S1.2.3 Typical maximum print area is approximately 30 x 40 cm excluding sleeves; sleeves typically up to 10 x 40 cm, or as quoted.

S1.2.4 Indicative lead time: 5 to 7 Working Days from queue start (Condition 12.3). Screen setup is always chargeable.

S1.3 Direct to garment (DTG)

S1.3.1 Artwork: high-resolution PNG, transparent background, cropped to the edges, set to print size, minimum 300 dpi.

S1.3.2 Colour: Pantone matching is not possible. DTG is a process-colour (CMYK / digital) method. Output will differ from spot colour, from a screen, and from a previous DTG run. White underbase on dark garments may show speckle, grain or slight halo. Light-garment and dark-garment processes differ.

S1.3.3 Maximum print area is the platen size stated on the current price list or Quotation.

S1.3.4 Indicative lead time: 5 to 7 Working Days from queue start.

S1.4 Direct to film (DTF) and similar film transfers

S1.4.1 Artwork: print-ready colour file as specified on the current price list (typically high-resolution PNG or vector with any required cut path).

S1.4.2 Colour: process colour; Pantone matching is not offered. Handle, stretch and opacity differ from screen ink and from DTG. Edge peel, slight edge step and a soft film hand are characteristics of the process, not defects, unless they are excessive by reference to a signed sample.

S1.4.3 Heat and pressure are applied. Shine or press marks on some fabrics are a known risk (Condition 12.5).

S1.4.4 Indicative lead time: 7 to 10 Working Days from queue start.

S1.5 Vinyl, print-and-cut, SPT, DST and similar transfers

S1.5.1 Artwork: vectored EPS (or another vector format Printem accepts), set to size, minimum 300 dpi for any raster, with a cut line. Files without a usable cut line may be rejected or charged for path creation.

S1.5.2 Colour: vinyl is supplied in stock colours. A colour chart or sample should be requested. Stock vinyl is not Pantone-matched. Print-and-cut is not Pantone-matched. SPT and DST are offered as a close commercial match where Printem has said so on the Quotation; exact match is not guaranteed.

S1.5.3 Typical application sizes: chest / neck / sleeve up to approximately 12 x 8 cm; larger applications A4 or A3 as quoted. Print-and-cut family typical sizes: 12 x 12 cm, A4 or A3 as quoted.

S1.5.4 Indicative lead time: 7 to 10 Working Days from queue start.

S1.5.5 Weeded detail, small islands of vinyl and fine serifs may be impractical. Printem may simplify cut paths on the Proof.

S1.6 Embroidery

S1.6.1 Artwork: high-resolution JPG, PNG, EPS or PDF at the specified size. Printem digitises for production; a customer-supplied stitch file will be used only if Printem has accepted it in writing, and is used as supplied without unsolicited redesign.

S1.6.2 Colour: threads are from Printem's (or its supplier's) thread chart. Some threads have published Pantone approximations; request a sample if match is critical. Exact Pantone match is not guaranteed. Metallic and speciality threads behave differently from polyester.

S1.6.3 Stitch density, fabric texture, stretch, pile, seams and backing affect appearance. Fine detail and small text may be lost. An approved sew-out, if ordered, is the specification for stitch quality.

S1.6.4 Typical maxima: chest / sleeve / neck up to approximately 12 cm wide; large or back designs approximately H 23 x W 43 cm; caps approximately 65 mm high x 13 cm wide; or as quoted.

S1.6.5 Indicative lead time: 5 to 7 Working Days from queue start. Digitising is always chargeable, including on cancellation.

S1.6.6 Embroidery is charged in units of eight garments (or such other multiple as the current price list states). Part-runs are charged as eight unless the Quotation states otherwise.

S1.7 Aftercare reminder

See Condition 16.4. Decoration failure caused by incorrect washing, drying, bleaching, fabric conditioner, ironing on the design, or tumble-drying contrary to the care label is not a defect.

Schedule 2 — Customer-supplied (free-issue) goods

This Schedule applies whenever Printem is to decorate, finish, pack or otherwise process Customer-supplied Goods. It applies in addition to the Conditions. In the event of conflict on a free-issue issue, this Schedule prevails.

S2.1 Inbound risk and condition

S2.1.1 Risk in Customer-supplied Goods remains with the Customer while they are in transit to Printem. The Customer must arrange and insure inbound carriage, and must be able to track the consignment. Printem is not liable for loss or damage in inbound transit.

S2.1.2 Customer-supplied Goods should be: unused, unwashed and unworn; free of pet hair, debris, moisture and strong odour; with packaging, stickers and inserts removed; and with zips, flaps, buttons and seams clear of the decoration area. Goods that arrive wet, soiled, previously worn or previously decorated may be rejected.

S2.1.3 Printem's lead time starts only after physical receipt and a reasonable opportunity to inspect. Printem may reject unsuitable goods, pause the job, or return them at the Customer's cost. If unsuitability becomes apparent only during production, Printem may stop work; extra cost caused by the unsuitability is the Customer's unless Printem ought reasonably to have discovered it on a normal incoming inspection and failed to do so.

S2.2 Suitability and sampling

S2.2.1 The Customer is responsible for the suitability of Customer-supplied Goods for the chosen method. Printem may refuse a fabric or garment (Condition 12.5).

S2.2.2 Printem strongly recommends a paid sample, strike-off or sew-out on the actual fabric before bulk production, especially for first-time fabrics, performance or coated fabrics, customer-branded blanks of unknown origin, and dark-garment DTG.

S2.2.3 If a Trade Customer declines a recommended sample, the Trade Customer accepts the risk of process damage and of an unexpected finish, and Printem's liability for that risk is excluded to the extent permitted by the Unfair Contract Terms Act 1977.

S2.2.4 If a sample is produced and approved, it is the quality reference for bulk, subject to commercial process variation in Schedule 1.

S2.3 Spoilage (Trade Customers)

S2.3.1 The Trade Customer must supply sufficient extra garments to cover normal process loss. Unless the Quotation states otherwise, Printem may spoil, reject or lose in process up to:

3% of the quantity of Customer-supplied Goods received for that job; or
5% if the fabric or garment is being decorated by Printem for the first time, or is a difficult fabric (including performance, coated, waterproof, high-stretch, pile, leather-look, or heavily seamed goods).

S2.3.2 Spoilage within that allowance is not a breach and is not reimbursable. Above that allowance, Printem still has no financial liability under S2.4.1; the Trade Customer should supply enough extras.

S2.3.3 This spoilage allowance does not apply to Consumers.

S2.4 Liability for damage to Customer-supplied Goods

S2.4.1 Trade Customers. Printem has no liability to a Trade Customer for loss of, damage to, or spoilage of Customer-supplied Goods, howsoever caused (including negligence), except liability that cannot be excluded under Condition 18.2. The Trade Customer supplies such goods entirely at its own risk and must insure them. The process-loss allowance in S2.3 is for planning only and does not create a payment or replacement obligation.

S2.4.2 Consumers. If you supply your own garments, Printem will take reasonable care of them. If Printem damages them by failing to take reasonable care, your rights are under the Consumer Rights Act 2015 and the general law. Printem does not apply a 3% or 5% spoilage allowance against a Consumer. Printem may refuse to accept high-value or unsuitable consumer-supplied items.

S2.4.3 Known process outcomes which are not (without more) Printem's breach include: garments sewn through a pocket or sewn shut; needle holes; hoop or press shine; oil marks consistent with ordinary machine operation that Printem has not succeeded in removing by ordinary means; slight misalignment within the 10 mm tolerance; and heat-press marks on coated or performance fabrics of which the Customer was warned.

S2.4.4 Printem-supplied garments that Printem damages in decoration will be replaced or re-decorated in accordance with Condition 16. Customer-supplied Goods are not replaced on that basis except as this Schedule provides.

S2.5 No print-only money-back for change of mind

Customer-supplied Goods jobs cannot be cancelled for change of mind once production has begun. If a reprint is feasible, Printem may reprint before any credit. There is no standard refund policy on print-only work other than for Printem's proven breach, subject to this Schedule and Condition 18.

S2.6 Lien and storage

Customer-supplied Goods in Printem's possession are subject to the lien in Condition 15.8. While at Printem, Trade Customer-supplied Goods are at the Trade Customer's sole risk. Printem is not obliged to insure them. For Consumer-supplied Goods, risk and liability are as set out in S2.4.2.

Schedule 3 — Relabel, rebrand, packing, fulfilment and white-label

S3.1 Extra work

S3.1.1 Relabel, label removal, woven or printed label insertion, rebrand, polybagging, person-pack, kitting, inserts and fulfilment are optional extra Services. They take extra time and are charged as quoted or as published on the current price list. They are irreversible. There is no change-of-mind return once they have been carried out.

S3.1.2 The Customer is responsible for the accuracy of name lists, sizes, pack lists, insert copy and delivery files. Errors in a Customer-supplied list that are reproduced after Proof approval (or after the Customer waived a Proof) are the Customer's.

S3.2 Fibre labelling

S3.2.1 If Printem removes a manufacturer label and/or applies a new label so that Printem is the person putting the goods on the UK market, Printem will label fibre composition in accordance with the Textile Fibre Labelling Regulations 2012 on the basis of information Printem reasonably obtains from the garment manufacturer, the blank supplier, or the Customer.

S3.2.2 If the Customer supplies the replacement labels or the fibre-content text, the Customer warrants that the text is accurate and lawful. The Customer shall indemnify Printem against loss arising from inaccurate Customer-supplied labelling (including regulatory action and End User claims).

S3.2.3 Printem is not responsible for fibre-content errors in a manufacturer label that Printem has not removed or replaced, or for care-label information that originated with the garment manufacturer.

S3.3 Fulfilment to End Users

S3.3.1 Where Printem packs or ships to the Trade Customer's End User, the Trade Customer remains Printem's customer. Inspection, signature or acceptance by an End User is not, by itself, deemed acceptance by the Trade Customer, but the Trade Customer must still comply with Condition 16.5 and must not treat End User comments as a Printem-managed consumer complaint.

S3.3.2 The Trade Customer is responsible for the accuracy of End User addresses and contact details. Failed delivery, incorrect address, or "safe place" loss after despatch in accordance with the Trade Customer's file is the Trade Customer's cost (re-delivery, storage or reprint as applicable).

S3.3.3 Personal data of End Users is handled under Condition 22.2.

S3.4 White-label and merchant of record

S3.4.1 Unless the parties agree otherwise in writing, a Trade Customer who resells, or who has goods packed without Printem's name on the goods or packaging, is the merchant of record as against its End Users. Printem is a decoration and (if applicable) fulfilment subcontractor. There is no contract between Printem and the End User.

S3.4.2 End Users have no rights under the Contract (Condition 25.5). The Contracts (Rights of Third Parties) Act 1999 is excluded.

S3.4.3 The Trade Customer shall indemnify Printem against all claims, complaints, refunds, chargebacks and proceedings brought by an End User, except to the extent caused by Printem's proven breach of the Contract as owed to the Trade Customer, and except for liability that cannot be excluded (Condition 18.2).

S3.4.4 The Trade Customer shall pass on care instructions and shall not describe Printem's statutory or contractual duties as a distinctive marketing guarantee of the Trade Customer.

S3.4.5 Plain cover is the default for Trade despatch (Condition 10.7).

Appendix — Model cancellation form

(Complete and send this form only if you are a Consumer cancelling a distance or off-premises contract for unmodified standard goods, where a cooling-off right applies. Do not use this form to cancel Decorated Goods once production has begun.)

To: Printem Printing & Embroidery Limited, Unit 11/12 Hall Farm, Sywell Aerodrome, Sywell, Northamptonshire, England NN6 0BN
Email: sales@printem.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Delete as appropriate.

Printem Printing & Embroidery Limited
Company number 12644413 · VAT GB 508 4769 64 (508476964)
Unit 11/12 Hall Farm, Sywell Aerodrome, Sywell, Northamptonshire, England NN6 0BN
printem.co.uk · sales@printem.co.uk · accounts@printem.co.uk
Despatch: DPD to the Customer's nominated address

These Conditions do not affect Consumers' statutory rights.

Captastic Storefront Schedule

This Schedule applies only to orders placed on Captain Captastic (captaincaptastic.co.uk and captaincaptastic.myshopify.com). Except as set out below, Printem’s Terms and Conditions of Sale Version 1.2 (effective 9 September 2026) apply in full. Captastic is a Printem Shopify shop for decorated headwear; the seller is Printem Printing & Embroidery Limited.

CS.1 Free delivery (override of Condition 10.6 for this channel). On Captastic only, carriage is free of charge (FOC) on orders where the order goods total excluding VAT (goods/subtotal before VAT, matching Captastic shelf pricing) is over £300, as stated on the Website. That is an explicit channel override of the standard carriage charges in Condition 10.6 for qualifying Captastic orders. Where an order does not qualify, or where the Website states a different carriage charge for a chosen service, the charge stated on the Website or at checkout applies. Condition 10.6’s published standard rate (£11.00 plus VAT per 30 kg box by DPD pre-12 next Working Day, where available) remains Printem’s general carriage basis and is not removed by this Schedule.

CS.2 Lead times. Indicative Captastic lead times to despatch, from the start of the queue position in Condition 12.1, are: Standard 5–7 Working Days; Express 3–5 Working Days; Ultra 2–3 Working Days. Extra charges may apply for Express and Ultra. These are estimates, not guarantees. Time is not of the essence unless Printem has expressly agreed a guaranteed date in writing as a main term of the Contract (Condition 12.3).

CS.3 Payment. Captastic Website orders are payable at Shopify checkout in cleared funds before production is scheduled, unless Printem has approved a Trade Customer credit account in writing (Condition 11).

CS.4 Personalised and decorated goods. You are told before you order that the Consumer 14-day cooling-off right does not apply to goods made to your specifications or clearly personalised once production has begun (Condition 17.3). That includes embroidery, DTF print and other decoration on Captastic. Choosing a colour or size from a standard undecorated range is not, by itself, personalisation. Condition 17.3 is about change of mind only; Consumer Rights Act 2015 remedies for faulty or misdescribed goods, and services not performed with reasonable care and skill, are unaffected (Condition 17.4).

CS.5 Privacy. Personal data is processed in accordance with Printem’s privacy notice at printem.co.uk/privacy (or any Captastic mirror of that notice when published) (Condition 22.1).

CS.6 Delivery. Finished Captastic orders are despatched by DPD (or another carrier Printem nominates) to the delivery address you nominate. Printem does not offer customer collection from its premises (Conditions 2.3 and 13).

These terms apply to consumers and to business customers. If you are a consumer, they do not affect your statutory rights.

Contact: sales@printem.co.uk (orders, artwork and production) · accounts@printem.co.uk (invoices, credit and payment).