Delivery & returns

Captain Captastic (captaincaptastic.co.uk) is operated by Printem Printing & Embroidery Limited (company number 12644413). Registered office: Unit 11/12 Hall Farm, Sywell Aerodrome, Sywell, Northamptonshire, England NN6 0BN. VAT GB 508 4769 64.

Delivery (UK)

  • Free delivery on Captastic orders where the order goods total excluding VAT is over £300 (matching Captastic shelf pricing, which is shown ex VAT). This is a Captastic channel term (override of Printem Condition 10.6 for this shop).
  • Below that threshold, carriage is charged as stated at checkout / on the Website. Printem’s published standard UK carriage basis remains £11.00 + VAT per 30 kg box by DPD (where available), unless the Website states otherwise for a chosen service.
  • Finished orders are despatched by DPD (or another carrier Printem nominates) to your nominated UK address. No customer collection from Printem premises.

Lead times (to despatch)

Indicative Captastic lead times from queue start (after artwork approval / cleared payment as applicable):

  • Standard — 5–7 working days. Free delivery on orders over £300 (ex VAT); £11 (ex VAT) under £300.
  • Express — 3–5 working days (extra charges may apply)
  • Ultra fast — 2–3 working days (extra charges may apply)

These are estimates, not guaranteed dates, unless Printem agrees a guaranteed date in writing.

Returns & cancellation

Full legal terms: Terms and Conditions of Sale (Printem Conditions, including Condition 17 and Schedule 1, plus the Captastic Storefront Schedule).

  • Customised / branded / decorated goods: once production has begun, these cannot be cancelled or returned for change of mind (Condition 17.3). That includes embroidery, DTF and other decoration ordered on Captastic.
  • Quality claims (decoration and blanks): a quality claim is actionable only if (a) the decoration is outside production tolerance (see Schedule 1 — for example placement may vary by up to 10 mm from the approved Proof in any direction), or (b) the hat or cap blank itself is faulty. Decoration that is within production tolerance, where the blank is not faulty, is not a returnable defect.
  • Unmodified undecorated standard goods bought by a Consumer at a distance may have a 14-day cooling-off right where the Consumer Contracts Regulations apply (Condition 17.2) — choosing colour or size alone is not personalisation.
  • Unbranded / undecorated returns: where a return of unbranded (undecorated) goods is accepted, a 20% restocking fee applies (aligned with Printem Condition 17.6).
  • Faulty or misdescribed goods: your statutory rights under the Consumer Rights Act 2015 (and Trade quality terms) for goods that are faulty or not as described remain unchanged (Condition 17.4 / Condition 16). Nothing on this page removes those CRA rights where goods are genuinely faulty or misdescribed.

Returns authorisation and quality claims: email sales@printem.co.uk (accounts: accounts@printem.co.uk).